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Disclosure based on the Specified Commercial Transactions Act

Vendor
Knew Stories
Operations Manager
Umeki Shinki
location
*We will disclose the information without delay upon request.
telephone number
*We will disclose the information without delay upon request.
email address
Selling price
Prices including tax are displayed on each product page.
■ Additional charges besides the product price
Shipping costs (may vary depending on the product)
Payment processing fees (may vary depending on the payment method)


■Payment Methods
Credit card, other online payment

■Payment timing
Credit card: Payment is finalized at the time of order confirmation. Convenience store payment, etc.: Please pay within the specified deadline.

■Product delivery time
  • Regular items: Shipped within 5-10 business days after payment confirmation.
  • Made-to-order items: Shipped after the production period stated on the product page.
    *If you order multiple items, your order may be shipped only after all items are available.
    *Shipping dates may vary depending on weather, natural disasters, logistics conditions, etc.

■ Returns, Exchanges, and Cancellations
  • In case of defective, damaged, or incorrectly delivered items:
    We will only offer exchanges or refunds if you contact us within 7 days of receiving the product.
    *Returns and exchanges due to customer reasons are not accepted.
  • cancel:
    Cancellations are generally not permitted after order confirmation, and for made-to-order items, cancellations are not permitted after production has begun.

■ Sales quantity restrictions
Settings may vary depending on the product (please check each product page).

■Important information regarding your purchase
  • Made-to-order items cannot be changed after production has begun.
  • Shipping dates may vary.
  • Resale or redistribution for profit is prohibited.
  • Unauthorized copying, distribution, and reproduction of digital content are prohibited.
  • Minors must obtain parental consent before purchasing.
  • We accept inquiries via email only (individual responses via social media, etc. are not available).
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